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Shipping and return

Shipping policy

Free delivery with a $150 purchase value of reusable pads (before taxes)!

  • Shipping: we can ship anywhere in Canada
  • Canada: shipping with Canada Post, regular mail or Purolator express delivery, as soon as we receive your payment. Usually between two and seven business days to process your order plus shipping time.
  • With Purolator you will receive a tracking number. In some Canadian areas, delays are expected. The express delivery cover your order for up to $100.
  • We are not responsible for any delay due to COVID-19 or any other reasons that are out of our control.

 

Our delivery fees:
Canada
The fees are calculated by weight and include the weight of the product and expedition supply:

  • 0 gr up to 100gr : $4
  • 100 gr up to 200 gr : $6
  • 200 gr up to 300 gr : $8
  • 300 gr up to 400 gr : $10
  • 400 gr and up : $15 with Purolator. You can always choose express delivery with that option.

Conditions for any delivery: The buyer is responsible to provide the exact shipping address. We are not responsible for parcels that are not picked up in time at the post office, (date mentioned by the transportation company) in case nobody is home when the delivery is made.

 

Return policy

Our products are exchangeable or can be refunded within the next 30 days following the reception of your purchase (some exceptions may apply). The product has to be in new condition and have never been used or washed. Reusable cloth pads and feminine hygiene products cannot be returned for hygiene and sanitary reasons.

However, Atelier Zone Verte may ask you to send back a defective product before sending you a replacement one. AZV is not responsible for additional shipping fees.

 

Please, do not return any product before contacting us at: atelierzoneverte@outlook.com.

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