Terms and conditions
Shipping: we can ship anywhere in Canada
Free shipping in Canada for orders of $150$ or more
Canada: shipping with Canada Post, regular mail or Purolator express delivery, as soon as we receive your payment. Usually between two and seven business days to process your order plus shipping time. With Purolator you will receive a tracking number. In some Canadian areas, delays are to be expected. The express delivery covers your order for up to $100.
We are not responsible for any delay due to COVID-19 or any other reason out of our control (ex: Holidays)
Our delivery fees:
The fees are calculated by weight and include the weight of the product and expedition supply:
- 0 g up to 100 g : $4
- 100 g up to 200 g : $6
- 200 g and up $12 for a 24-48h delivery with Purolator (signature and warranty). You can always choose express delivery with that option.
Shipping is free for orders $150 and up (purchase on same order, before taxes are applied, shipping fees not included in the total of purchase).
For ecological reasons we ship our product with no extra decorative or silk paper and we use recycled paper envelopes.
Condition for any delivery: the client is responsible to provide their exact and complete mailing address. We are not responsible for parcel that are not picked-up at the post office (within the required time frame mentioned by the delivery company) if you were not home when your reusable pads are delivered.
Payments processed with PayPal (www.paypal.com) or credit card as PayPal guest.
As a way to reduce waste and help save our environment our invoice are sent by email automatically, unless you request a paper copy.
All our prices are in Canadian dollars and exclude taxes. Please note that in the province of Quebec feminine hygiene products are tax-exempt. For the rest of Canada taxes will apply.
We keep a pretty good inventory of products. However, sometimes some of our products may not be available or in stock. In that case, we will let you know as soon as possible. We may be able to replace the product with another similar one of the same value or refund you.
Atelier Zone Verte commits to respect the displayed price of our product. Our prices may be subject change without any notice.
Exchange and refunds
Our products are exchangeable or can be refunded within 30 days following the reception of your purchase (some exceptions may apply). The product has to be in new condition and have never been used or washed. Reusable cloth pads and feminine hygiene products cannot be returned for hygiene and sanitary reasons. However, Atelier Zone Verte may ask you to send back a defective product before sending you a replacement one. AZV is not responsible for additional shipping fees.
Contact: Atelier Zone Verte.
Please, do not return any product before contacting us at: firstname.lastname@example.org.
Your satisfaction is very important for us! If you notice any defect in the confection or any problem with your purchase even many months after it, just contact us. It will be a pleasure to give you advice or help you.
It is very important that you follow our care instructions to keep your sanitary pads in their best condition.
Visit our Care section for more details.
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